# icepodcompany

> Public Help Center articles for icepodcompany.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [How much ice do I need to add?](https://podcompany.gorgias.help/en-US/how-much-ice-do-i-need-to-add-259381.md): To keep your IcePod at the desired temperature, we recommend adding 15-40 lbs of ice per session, depending on your initial water temperature. The amount of ice needed varies based on factors such as your tap water temperature, local climate, and how
- [How much water is needed to fill the IcePod? What are the dimensions?](https://podcompany.gorgias.help/en-US/how-much-water-is-needed-to-fill-the-icepod-what-are-the-dimensions-259382.md): A common question we receive is, "I am X'X tall and XXX pounds—will I fit in this IcePod?" The answer is most likely yes! To help you find the best fit for your needs, here’s a detailed breakdown of the dimensions and water capacity for each IcePod m
- [What is the recommended ice bath session duration and temperature?](https://podcompany.gorgias.help/en-US/what-is-the-recommended-ice-bath-session-duration-and-temperature-259385.md): To experience the full health benefits of cold water therapy, it's essential to immerse yourself in water below 59°F for three to eight (3-8) minutes. The effectiveness of cold water therapy depends on finding the right balance between time and tempe
- [How do I drain the IcePod?](https://podcompany.gorgias.help/en-US/how-do-i-drain-the-icepod-259386.md): Our IcePod comes with a handy 3-foot plastic hose for easy drainage. If you need more length, we offer extended hoses in 9-foot and 25-foot options, complete with an adapter for the drain valve - check them out here!. Prefer using a garden hose? No p
- [Is a cover included with the IcePod purchase?](https://podcompany.gorgias.help/en-US/is-a-cover-included-with-the-icepod-purchase-259387.md): Absolutely! All our IcePod models, including the IcePod and LongPod, come with a standard non-insulated lid to keep debris out and ensure your water stays clean. For enhanced cold retention, consider our insulated lids for both models, available sepa
- [How do I keep my IcePod water clean?](https://podcompany.gorgias.help/en-US/how-do-i-keep-my-icepod-water-clean-259388.md): We highly recommend our affordable Water Maintenance Pack, which includes two bottles of Water Stabilizer, a cleanser, and two cleaning pads. The cleanser and stabilizer are produced in the US and were designed in close collaboration with chemists to
- [Can the IcePod be set up outside?](https://podcompany.gorgias.help/en-US/can-the-icepod-be-set-up-outside-259390.md): Absolutely! The IcePod is engineered to be weatherproof, making it perfect for both indoor and outdoor setups - even in sub-freezing temperatures! Its insulation keeps your water cold longer, but we recommend placing it in the shade or a garage for o
- [How do I assemble the IcePod or LongPod?](https://podcompany.gorgias.help/en-US/how-do-i-assemble-the-icepod-or-longpod-259391.md): Having trouble setting up your IcePod or LongPod? Please refer to the instructions that came with your unit. 📌. For a visual walkthrough, check out our setup videos linked below. They offer step-by-step instructions to help you assemble everything c
- [Can you connect a water chiller to a 1-valve IcePod?](https://podcompany.gorgias.help/en-US/can-you-connect-a-water-chiller-to-a-1-valve-icepod-259566.md): Yes, you can! Please see the image below showing how to connect a standard IcePod with 1 drain valve to the water chiller:. Simply connect the inlet hose to the filter side of the water chiller (where water enters the chiller), and then hang the outl
- [Is the IcePod made with BPA-free plastics or treated with PFAS?](https://podcompany.gorgias.help/en-US/is-the-icepod-made-with-bpa-free-plastics-or-treated-with-pfas-264847.md): No, the IcePod is not treated with PFAS. The exterior of the IcePod is made from high-strength nylon fabric, which has not been treated with any PFAS or other water-repellent chemicals. This material is naturally water-repellent and UV-resistant, pro
- [Can the IcePod be used with hot water?](https://podcompany.gorgias.help/en-US/can-the-icepod-be-used-with-hot-water-295558.md): Yes! All our IcePod models are designed to handle temperatures up to 140°F, making them ideal for use as hot tubs.For seamless heating, connect a water heater to the drain valves. We highly recommend the IcePod PRO or LongPod, both equipped with two
- [What is the size of IcePod when folded?](https://podcompany.gorgias.help/en-US/what-is-the-size-of-icepod-when-folded-295559.md): The IcePod is crafted for portability, making it easy to take wherever your adventures lead. When folded, it measures just 25 x 10 x 5 inches and weighs a mere 8 lbs, making it incredibly easy to take anywhere. The LongPod is just as portable, foldin
- [Does the IcePod come with 2 valves?](https://podcompany.gorgias.help/en-US/does-the-icepod-come-with-2-valves-260512.md): Yes! The IcePod PRO and LongPod feature two valves, ensuring smooth compatibility with our water chiller for easy inlet and outlet connections. If you're looking to enhance your setup, you can order the IcePod PRO here and the LongPod here. . If you
- [What is the difference between the IcePod PRO and IcePod PRO bundle?](https://podcompany.gorgias.help/en-US/what-is-the-difference-between-the-icepod-pro-and-icepod-pro-bundle-295561.md): The IcePod PRO Bundle is a fantastic deal that includes everything from the IcePod PRO plus additional accessories! You’ll get the pod, an insulated lid, a floating thermometer, and 3 ice bricks, all designed to enhance your experience. While these a
- [What is the weight limit of the IcePod?](https://podcompany.gorgias.help/en-US/what-is-the-weight-limit-of-the-icepod-295562.md): Our standard IcePod is perfect for individuals up to 6'5" tall or 250 lbs in weight, offering a comfortable experience for most. For those who need a bit more space, the IcePod PRO accommodates heights up to 6'9" and weights up to 330 lbs. But if you
- [What are your return and refund policy rules for the IcePod?](https://podcompany.gorgias.help/en-US/what-are-your-return-and-refund-policy-rules-for-the-icepod-295572.md): We’re proud to offer a 30-day worldwide return policy for our IcePod, giving you plenty of time to see if it’s the right fit. To return your IcePod, ensure it’s unused, in new condition, and all parts are included. For hygiene and safety reasons, we
- [What are the differences between the IcePod models?](https://podcompany.gorgias.help/en-US/what-are-the-differences-between-the-icepod-models-306703.md): The Standard, PRO IcePod, and LongPod may appear similar, but they differ significantly in terms of materials, insulation, and size. Below is a brief description of each product, highlighting their distinctions:. Standard IcePod:. IcePod PRO:. LongPo
- [Will the water in the IcePod freeze in winter?](https://podcompany.gorgias.help/en-US/will-the-water-in-the-icepod-freeze-in-winter-306704.md): Depending on the ambient temperature, the water inside the IcePod might start to freeze if it isn't used regularly. Leaving it outside is an option, but it will require care and maintenance. We recommend covering the IcePod when not in use to protect
- [Why is your ice bath better than competitors or other similar ones?](https://podcompany.gorgias.help/en-US/why-is-your-ice-bath-better-than-competitors-or-other-similar-ones-306705.md): Here’s why we believe our IcePod stands out:. Have questions? Our support team is here for you anytime!
- [Why is my IcePod's top ring deformed or squared instead of round?](https://podcompany.gorgias.help/en-US/why-is-my-icepods-top-ring-deformed-or-squared-instead-of-round-435053.md): If your top ring appears squared or deformed, it’s likely been pushed inside the IcePod. Follow these steps to get your IcePod back into perfect shape:. 1. Gently Pull the Top Ring: Start by lightly pulling the top ring up and back into place without
- [Why is my IcePod top ring losing air after inflating?](https://podcompany.gorgias.help/en-US/why-is-my-icepod-top-ring-losing-air-after-inflating-435060.md): If your IcePod's top ring starts losing air immediately after inflation, it’s likely that the escape vent hasn’t been installed correctly. Please refer to the attached image for guidance on adjusting the vent. After making the adjustment, try inflati
- [Which IcePod is best for hot climates (+85°F)?](https://podcompany.gorgias.help/en-US/which-icepod-is-best-for-hot-climates-(+85%C2%B0f)-436540.md): If you're in a hot climate, the IcePod PRO or LongPod are your best bets! These models are expertly insulated to keep your water cool, even in the heat. For year-round cooling, our water chiller is the ultimate solution. But if that’s not in your bud
- [My IcePod is defective, am I covered by warranty?](https://podcompany.gorgias.help/en-US/my-icepod-is-defective-am-i-covered-by-warranty-450613.md): We’re sorry to hear you’re having issues with your IcePod! To help us resolve your concern quickly, please share images and a brief description of the problem using this link: Contact Us for Support. Our dedicated team is here to assist you and will
- [How much does IcePod weight? Can I place my IcePod on a balcony?](https://podcompany.gorgias.help/en-US/how-much-does-icepod-weight-can-i-place-my-icepod-on-a-balcony-734363.md): Absolutely, you can place any of our IcePods on a balcony! Just keep these important points in mind:. IcePod Standard: Holds 84 gallons (approx. 630 lbs). IcePod PRO: Holds 110 gallons (approx. 825 lbs). LongPod: Holds 124 gallons (approx. 945 lbs).
- [What is InfraPod and how does it work?](https://podcompany.gorgias.help/en-US/what-is-infrapod-and-how-does-it-work-8063981.md): InfraPod is a red and near-infrared light therapy panel designed to support skin, recovery, and everyday wellness. All InfraPod panels use 5 wavelengths: 630nm, 660nm, 810nm, 830nm, and 850nm, providing both surface-level and deeper light exposure. I
- [What wavelengths does InfraPod use?](https://podcompany.gorgias.help/en-US/what-wavelengths-does-infrapod-use-8063985.md): All InfraPod panels use 5 wavelengths: 630nm, 660nm, 810nm, 830nm, and 850nm, combining visible red light with near-infrared (NIR) light. 850nm is an invisible near-infrared wavelength that provides deeper light exposure than visible red light. It is
- [What is the difference between InfraPod Mini, Pro, and Max?](https://podcompany.gorgias.help/en-US/what-is-the-difference-between-infrapod-mini-pro-and-max-8063990.md): All three InfraPod models use the same 5 wavelengths, but differ in coverage and output. InfraPod MiniOur most compact option, ideal for targeted sessions and smaller spaces. InfraPod ProProvides broader coverage for larger muscle groups and multiple
- [What comes with my InfraPod?](https://podcompany.gorgias.help/en-US/what-comes-with-my-infrapod-8063999.md): InfraPod Mini. InfraPod Pro. InfraPod Max. Additional stands are available separately for the Pro and Max.
- [How can I position or mount my InfraPod?](https://podcompany.gorgias.help/en-US/how-can-i-position-or-mount-my-infrapod-8064009.md): Positioning options depend on your InfraPod model. Mini includes a reclinable stand for easy positioning and targeted use. Pro can be easily positioned and moved around your space and includes wall installation accessories. Max includes a floor stand
- [What stands are available for InfraPod Pro and Max?](https://podcompany.gorgias.help/en-US/what-stands-are-available-for-infrapod-pro-and-max-8064013.md): Two additional stand options are available for the InfraPod Pro and Max:. InfraPod Wheel StandA floor stand with wheels that makes it easier to move and reposition your panel. InfraPod Horizontal StandAllows your Pro or Max panel to be positioned hor
- [Why can't I see all the lights on my InfraPod?](https://podcompany.gorgias.help/en-US/why-cant-i-see-all-the-lights-on-my-infrapod-8064071.md): Don’t worry, this can be completely normal! 😊. InfraPod uses 5 wavelengths: 630nm, 660nm, 810nm, 830nm, and 850nm, combining visible red light with near-infrared (NIR) light. Some near-infrared wavelengths, including 850nm, are invisible to the huma
- [Why isn't my InfraPod getting hot?](https://podcompany.gorgias.help/en-US/why-isnt-my-infrapod-getting-hot-8064073.md): No worries, your InfraPod isn’t supposed to feel like a sauna! 😊. InfraPod works using red and near-infrared light, rather than intense heat. This means your sessions may feel much more subtle than you expected. So, if your InfraPod isn’t getting ve
- [My InfraPod doesn't feel very intense - is it working?](https://podcompany.gorgias.help/en-US/my-infrapod-doesnt-feel-very-intense---is-it-working-8064075.md): Most likely, yes! InfraPod doesn’t need to create a strong physical sensation to be working. 😊. It uses 5 wavelengths of red and near-infrared light, including invisible NIR wavelengths such as 850nm. Because some of this light is invisible and Infr
- [My InfraPod isn't turning on - what should I check?](https://podcompany.gorgias.help/en-US/my-infrapod-isnt-turning-on---what-should-i-check-8064076.md): Let’s start with a couple of quick checks! 😊. Make sure the power cable is securely connected to both your InfraPod and a working power outlet, and double-check that all connections are firmly in place. Once everything is connected, try turning your
- [What is the InfraPod Mask?](https://podcompany.gorgias.help/en-US/what-is-the-infrapod-mask-8065557.md): The InfraPod Mask is a flexible, portable LED light therapy mask designed for convenient at-home skincare. It combines 4 wavelengths - blue (460nm), yellow (590nm), red (630nm), and near-infrared (850nm) - to support skin renewal, tone, visible redne
- [What wavelengths does the InfraPod Mask use?](https://podcompany.gorgias.help/en-US/what-wavelengths-does-the-infrapod-mask-use-8065559.md): The InfraPod Mask combines 4 wavelengths, each supporting the skin at different depths:. Together, the four wavelengths provide multi-depth skin support in one mask.
- [How often should I use my InfraPod Mask?](https://podcompany.gorgias.help/en-US/how-often-should-i-use-my-infrapod-mask-8065567.md): For best results, we recommend using your InfraPod Mask 3-4 times per week for 15-25 minutes per session. The built-in timer can be adjusted from 10-30 minutes in 5-minute increments, and there are 3 intensity levels so you can customize your session
- [Should I use my InfraPod Mask on clean skin?](https://podcompany.gorgias.help/en-US/should-i-use-my-infrapod-mask-on-clean-skin-8065573.md): Yes! Your InfraPod Mask should be used on clean, dry skin. Simply cleanse and dry your face before putting on the mask, then enjoy your session for the recommended 15-25 minutes. This makes it easy to incorporate InfraPod into your regular skincare r
- [Do I need eye protection with my InfraPod Mask?](https://podcompany.gorgias.help/en-US/do-i-need-eye-protection-with-my-infrapod-mask-8065574.md): Yes. Always wear the included eye blindfold while using your InfraPod Mask. Your mask comes with the eye blindfold along with the straps, remote control, storage bag, and charging cable, so you’ll have everything you need to get started safely.
- [What comes with my InfraPod Mask?](https://podcompany.gorgias.help/en-US/what-comes-with-my-infrapod-mask-8065576.md): Your InfraPod Mask comes with everything you need to get started:. Your mask is rechargeable and portable, so there’s no power cord needed during your sessions.
- [What warranty does the InfraPod Mask come with?](https://podcompany.gorgias.help/en-US/what-warranty-does-the-infrapod-mask-come-with-8065582.md): Your InfraPod Mask comes with a 2-year standard warranty for extra peace of mind. You also have the option to extend your warranty to 4 years, either when purchasing your mask or within the first 30 days. The InfraPod Mask is also covered by our 30-d
- [How long does InfraPod shipping take?](https://podcompany.gorgias.help/en-US/how-long-does-infrapod-shipping-take-8065864.md): Once your InfraPod order is placed, it typically arrives within 3-5 business days. 📦. As soon as your order ships, you’ll receive tracking information so you can follow its journey right to your door.
- [Is the chiller gonna run up my electricity bill?](https://podcompany.gorgias.help/en-US/is-the-chiller-gonna-run-up-my-electricity-bill-259479.md): No! Our standard water chiller uses only 280 watts per hour, while the PRO chiller uses 500 watts and this only happens when the chiller is actively cooling (not at all times as the thermostat controls this) and both the pump and compressor are runni
- [Is the chiller compatible with my current Ice Bath?](https://podcompany.gorgias.help/en-US/is-the-chiller-compatible-with-my-current-ice-bath-259480.md): Absolutely! The chiller can be easily used with any IcePod or even any form of ice bath. Connect to the IcePod with 1 valve:. If you have the standard IcePod or an older IcePod PRO with one valve, connecting the chiller is easy! Simply attach one hos
- [How is the chiller so affordable compared to competitors?](https://podcompany.gorgias.help/en-US/how-is-the-chiller-so-affordable-compared-to-competitors-259481.md): We get this question often, but the answer is simple! At The Pod Company, our mission is to make healthy habits accessible for everyone, no need to sell your kidney for a premium ice bath. :). Our water chiller is priced lower than competitors becaus
- [How cold can it chill my water? What temperature do you recommend?](https://podcompany.gorgias.help/en-US/how-cold-can-it-chill-my-water-what-temperature-do-you-recommend-259483.md): Based on our tests, here’s what you can expect from our chillers:. In a standard indoor environment at 77°F, our standard chiller cools the IcePod water down to 41°F and maintains that temperature with minimal power consumption, turning on only once
- [Does the chiller keep the water clean for longer?](https://podcompany.gorgias.help/en-US/does-the-chiller-keep-the-water-clean-for-longer-259485.md): Yes, the Water Chiller features a built-in filter to keep your IcePod clean and free from bacteria and particles. But for peak cleanliness, we recommend additional steps!. For the best results, grab our Water Maintenance Pack, which includes two bott
- [What are the chiller specifications?](https://podcompany.gorgias.help/en-US/what-are-the-chiller-specifications-259486.md): Power:. Standard chiller: 1/3 horsepower compressor, 280 watts power consumption. Pro chiller: 0.5 horsepower compressor, 500watt power consumption. Temperature capability:. Standard chiller: chills water down to 41°F. Pro chiller: chills water down
- [Pro Chiller VS Standard chiller](https://podcompany.gorgias.help/en-US/pro-chiller-vs-standard-chiller-259487.md): Here’s a comparison of the standard chiller and the PRO version. The key difference is that the PRO chiller is more powerful and cools water twice as fast. It’s the ideal choice for warm climates where temperatures exceed 85°F. Standard Chiller (1/3h
- [Can I keep the water chiller outdoors?](https://podcompany.gorgias.help/en-US/can-i-keep-the-water-chiller-outdoors-260505.md): While it is possible to keep a water chiller outdoors, we recommend setting it up indoors if possible
- [Can I use salt or other chemicals with the water chiller?](https://podcompany.gorgias.help/en-US/can-i-use-salt-or-other-chemicals-with-the-water-chiller-262846.md): Be cautious with Epsom salt, too; too much can make the filter slimy. If you opt for table salt, keep it to 1-2 pounds to avoid issues. For the best maintenance, try our Water Maintenance Pack, which includes two bottles of our custom Water Stabilize
- [Is the Water Chiller optional and can it be purchased separately?](https://podcompany.gorgias.help/en-US/is-the-water-chiller-optional-and-can-it-be-purchased-separately-306708.md): Yes, the Water Chiller is a fantastic option but not a must-have. If you choose the IcePod PRO or LongPod, it’s designed to connect seamlessly with the chiller through its two valves. While you can enjoy the IcePod on its own, the chiller makes it ea
- [Which water chiller is best for hot climates (+85F)?](https://podcompany.gorgias.help/en-US/which-water-chiller-is-best-for-hot-climates-(+85f)-306711.md): If you live in a hot climate or plan to use your chiller in temperatures over 85°F, the PRO version is your best bet! It cools water to a refreshing 39°F twice as fast as the standard chiller. For cooler indoor or garage setups, the standard chiller
- [Does the water chiller come with a thermostat to choose the temperature?](https://podcompany.gorgias.help/en-US/does-the-water-chiller-come-with-a-thermostat-to-choose-the-temperature-306714.md): Absolutely! Our water chiller features a built-in thermostat that lets you effortlessly set and maintain your ideal water temperature. It automatically manages cooling by switching the compressor on and off while the pump runs 24/7 for consistent flo
- [How loud are the water chillers?](https://podcompany.gorgias.help/en-US/how-loud-are-the-water-chillers-306717.md): Both the Standard and PRO water chillers operate quietly. The Standard model measures around 39 dB, while the PRO model is about 50 dB. For comparison, this noise level is similar to that of a fridge. For indoor use, we recommend the Standard chiller
- [Is the Water Chiller waterproof and safe to use?](https://podcompany.gorgias.help/en-US/is-the-water-chiller-waterproof-and-safe-to-use-306719.md): Yes, the electrical part of the chiller is completely isolated from the water going through. This ensures safety and prevents any contact between electricity and water. Additionally, the chiller is equipped with fuses and a GFCI plug for extra added
- [How to store my Water Chiller: Short-Term and Long-Term](https://podcompany.gorgias.help/en-US/how-to-store-my-water-chiller-short-term-and-long-term-323542.md): Keep Your Water Chiller in Top Shape!. To make sure your water chiller runs smoothly and lasts a long time, here are some easy tips:. Short Getaways (a few days):. Keep It Running: If you’re away for just a few days, leave your chiller on. This helps
- [What to do with the chiller during winter?](https://podcompany.gorgias.help/en-US/what-to-do-with-the-chiller-during-winter-323566.md): Thinking of using your water chiller in freezing temps?. Let us quickly walk you through how the chiller works so the rest makes more sense:. How the chiller operates:After setting it up and powering it on, you select your preferred temperature on th
- [How long does it take to chill the water with your chiller?](https://podcompany.gorgias.help/en-US/how-long-does-it-take-to-chill-the-water-with-your-chiller-420982.md): The time it takes for each chiller to cool your water initially depends on factors like sun exposure, ambient temperature, and your target temperature. For first-time use, the PRO Chiller typically cools water from 70-90°F to 39-45°F in about 3-6 hou
- [How do I set the temperature on the display?](https://podcompany.gorgias.help/en-US/how-do-i-set-the-temperature-on-the-display-435869.md): To set the temperature of the chiller simply follow the instructions below:Ensure that the water chiller is plugged in and water is flowing through the machine. Press the SET button once. Adjust the temperature up or down using the arrow buttons.Pres
- [What voltage does the water chiller use?](https://podcompany.gorgias.help/en-US/what-voltage-does-the-water-chiller-use-435918.md): The water chiller can connect to all standard outlets in the US (110V-120V) with no problem. For extra safety, we recommend using a GFCI outlet if the water chiller is placed outside. For customers outside the US or those planning to use the chiller
- [How do I clean my water filter and how often?](https://podcompany.gorgias.help/en-US/how-do-i-clean-my-water-filter-and-how-often-436080.md): Weekly Cleaning: To keep your water filter performing at its best, clean it once a week! Using our water stabilizer not only helps maintain soft, bacteria-free water but also extends the filter’s life. Just follow the stabilizer’s instructions for op
- [Why is the water level in my filter compartment low?](https://podcompany.gorgias.help/en-US/why-is-the-water-level-in-my-filter-compartment-low-391314.md): Don’t worry if the water level in your filter compartment drops after use - it’s completely normal! It usually goes down to about 2/3 to 1/4 full and won’t affect performance. As the filter is used more, its membrane can create additional resistance,
- [Can i purchase any filter for the chiller or only yours?](https://podcompany.gorgias.help/en-US/can-i-purchase-any-filter-for-the-chiller-or-only-yours-436160.md): Our filters are uniquely crafted for our water chiller model and are exclusively available through us. While you might come across filters with similar dimensions elsewhere, they won't deliver the right fit, which could affect water flow and chiller
- [All Chiller Setup Instruction Videos](https://podcompany.gorgias.help/en-US/all-chiller-setup-instruction-videos-448260.md): Below you will find a link to each of our water chiller setup videos, please just click on the title.
- [Can the chiller heat the water as well?](https://podcompany.gorgias.help/en-US/can-the-chiller-heat-the-water-as-well-732526.md): No, our chillers are specifically designed to cool water, not to heat it. They feature a thermostat that keeps your water consistently cold, ensuring a refreshing experience whenever you need it. While they excel at cooling, you can always count on t
- [What are the sizes of pipes, valves, and fittings?](https://podcompany.gorgias.help/en-US/what-are-the-sizes-of-pipes-valves-and-fittings-734325.md): Our chillers and Pods are designed with standardized sizes to make setup straightforward:. 1) Pipe and Hose Sizes:The drainage spout features a 1/2'' thread, and the hose has a diameter of 3/5''. These dimensions are compatible with most standard fit
- [Can I control the chiller with an app or wi-fi?](https://podcompany.gorgias.help/en-US/can-i-control-the-chiller-with-an-app-or-wi-fi-734360.md): Our water chiller doesn’t support app or Wi-Fi control, but it features an intuitive thermostat for easy temperature adjustments right on the unit. This built-in control ensures you maintain the perfect water temperature effortlessly. The chiller als
- [How do I set the temperature on the display?](https://podcompany.gorgias.help/en-US/how-do-i-set-the-temperature-on-the-display-4870696.md): To set the temperature of your chiller 2.0 simply follow the instructions below:1) Ensure that the water chiller is plugged in and water is flowing through the machine.2) Press the SET button once.3) Adjust the temperature up or down using the arrow
- [How Do I Connect My Chiller 2.0 to Wi-Fi?](https://podcompany.gorgias.help/en-US/how-do-i-connect-my-chiller-20-to-wi-fi-4879159.md): Control your cold plunge from your phone by connecting your Chiller 2.0 to the Tuya Smart App.Follow this guide to get synced in minutes. Check your Frequency: Your chiller requires a 2.4GHz Wi-Fi network. Most modern routers have both 2.4GHz and 5GH
- [How is the Sauna Pod different to other portable saunas on the market?](https://podcompany.gorgias.help/en-US/how-is-the-sauna-pod-different-to-other-portable-saunas-on-the-market-1111750.md): Unlike steam saunas that often use cheap polyester materials (which can release toxic gases when heated), our sauna is designed to prioritize your health. Made with 100% natural black cotton inside and out, with cotton insulation between the layers.
- [How does the Sauna get hot?](https://podcompany.gorgias.help/en-US/how-does-the-sauna-get-hot-1111754.md): It's a hot air based system, heat is generated from our patent pending electric heater, think of it as a miniature version of a regular sauna stove. No steam or water is needed, providing genuine heat without the dampness. It heats up to 185°F, unlik
- [Can it be used both Indoor & Outdoor?](https://podcompany.gorgias.help/en-US/can-it-be-used-both-indoor-and-outdoor-1111763.md): Yes! It's made for indoor use, but also designed to be used outside. If you live in a colder climate (especially when below freezing) we recommend bringing your SaunaPod inside during that season. The same applies for rain, the outside material is wa
- [How long does the Sauna Pod take to setup?](https://podcompany.gorgias.help/en-US/how-long-does-the-sauna-pod-take-to-setup-1111766.md): It should only take about 5-10 minutes to set up your Sauna Pod, unlike other products on the market. Saunas costing thousands of dollars will take multiple hours to set up and often require specialist tools. It is also just as simple to take down th
- [Who cannot use the Sauna Pod?](https://podcompany.gorgias.help/en-US/who-cannot-use-the-sauna-pod-1111775.md): If you have a high sensitivity to heat, have a fever, have a condition that inhibits your ability to sweat or have a pacemaker or defibrillator- we don't recommend using our sauna.
- [What EMF does the Sauna Pod generate?](https://podcompany.gorgias.help/en-US/what-emf-does-the-sauna-pod-generate-1111778.md): Our patent pending heater uses resistance coils to generate heat. The current passing through these coils produces low-frequency electromagnetic fields (similar to other household appliances like hairdryers and electric stoves). It's impossible to ge
- [Does the red light in the Sauna Pod have any functional benefit?](https://podcompany.gorgias.help/en-US/does-the-red-light-in-the-sauna-pod-have-any-functional-benefit-1111782.md): The red light in our Sauna Pod is a regular red LED strip that improves the ambiance during a session. It is not red light therapy, which requires specific wavelengths to be effective (typically between 600 to 850 nm). Regular red LED strips are not
- [How do you recommend cleaning the Sauna Pod?](https://podcompany.gorgias.help/en-US/how-do-you-recommend-cleaning-the-sauna-pod-1111784.md): The Sauna Pod features a PVC flooring material that is easy to wipe clean, ensuring effortless maintenance. The chair is constructed from a durable fabric that is also designed for easy cleaning. Additionally, the cotton fabric of the sauna itself is
- [What are the health benefits of saunas?](https://podcompany.gorgias.help/en-US/what-are-the-health-benefits-of-saunas-1111769.md): Regular sauna use promotes intense sweating, which plays a crucial role in regulating body temperature and flushing out toxins, while also boosting circulation, reducing inflammation, supporting the immune system, and enhancing cardiovascular health.
- [How much time should I spend in the sauna?](https://podcompany.gorgias.help/en-US/how-much-time-should-i-spend-in-the-sauna-1111773.md): We recommend sessions to be 15-30 minutes. If you're a regular sauna user, you may be able to stay longer. It is unlikely that you'll experience more significant health benefits by staying inside for longer as your body will have cleared out the majo
- [What materials are used for the Sauna Pod window?](https://podcompany.gorgias.help/en-US/what-materials-are-used-for-the-sauna-pod-window-1152554.md): The window of the Sauna Pod is food-grade TPU, a high-quality, transparent material similar to silicone. This material is specifically designed for items that come into contact with food, so it meets the highest safety standards. It is:. Rest assured
- [What materials is the Sauna Pod heater made of?](https://podcompany.gorgias.help/en-US/what-materials-is-the-sauna-pod-heater-made-of-1152558.md)
- [Sauna Pod - Noise Level](https://podcompany.gorgias.help/en-US/sauna-pod---noise-level-1152596.md): Our Sauna Pod operates extremely quietly - it produces no noticeable noise at all, similar to the sound of a small fan. In fact, it’s so quiet that it's almost completely silent during use.
- [Why do my eyes sometimes feel dry after using SaunaPod?](https://podcompany.gorgias.help/en-US/why-do-my-eyes-sometimes-feel-dry-after-using-saunapod-2575509.md): It’s completely normal to notice some temporary eye dryness or redness after a SaunaPod session. Because the SaunaPod uses dry heat, the natural moisture (tear film) on your eyes can evaporate a little faster than usual. Most people find this goes aw
- [Why does my insulated lid not fit?](https://podcompany.gorgias.help/en-US/why-does-my-insulated-lid-not-fit-259565.md): Question: Why doesn't my insulated lid fit?
- [How to modify/cancel my subscription?](https://podcompany.gorgias.help/en-US/how-to-modifycancel-my-subscription-367716.md): We always recommend pausing or delaying your subscription if you have extra products, as our cleanser, sanitizer, and filters are vital for a clean and healthy ice bath experience. If you’d like to pause, edit, or cancel your subscription, just follo
- [What are the ingredients of the stabilizer and cleanser?](https://podcompany.gorgias.help/en-US/what-are-the-ingredients-of-the-stabilizer-and-cleanser-436546.md): Our stabilizer and cleanser are both made with 100% natural ingredients!. The stabilizer formula includes hydrogen peroxide in varying strengths, natural blue dye pigment, and water. This combination helps maintain your IcePod effectively. You can fi
- [What does circulation jet do?](https://podcompany.gorgias.help/en-US/what-does-circulation-jet-do-734340.md): Elevate Your IcePod Experience with the Water Circulation Jet!. The Water Circulation Jet is an essential accessory that supercharges your IcePod's cooling efficiency. Here’s how it transforms your setup:. Continuous Water Movement: With a flow rate
- [Are the cleaning pads reusable?](https://podcompany.gorgias.help/en-US/are-the-cleaning-pads-reusable-734392.md): Absolutely! Our antibacterial cleaning pads are designed for reuse and made from high-quality antibacterial microfiber. They're perfect for tackling scum, algae, bacteria, and other contaminants inside your IcePod. Simply rinse the pads with water an
- [How do I use the Sauna Cleanser Spray?](https://podcompany.gorgias.help/en-US/how-do-i-use-the-sauna-cleanser-spray-8070019.md): The Sauna Cleanser Spray comes ready to use, no mixing required! ✨. Simply spray the cleanser directly onto the sauna chair, walls, or other interior surfaces, then wipe clean with a soft cloth, sponge, or cleaning pad. Once you're finished, allow th
- [How do I use the Sauna Cleanser Refill?](https://podcompany.gorgias.help/en-US/how-do-i-use-the-sauna-cleanser-refill-8070024.md): The 2 oz Sauna Cleanser Refill is concentrated, so it needs to be diluted before use. To prepare your refill:. That's it, your Sauna Cleanser Spray is ready to go again! 😊. Important: Do not use the refill concentrate undiluted, and do not mix it wi
- [What's included in the Sauna Cleaning Kit?](https://podcompany.gorgias.help/en-US/whats-included-in-the-sauna-cleaning-kit-8070025.md): The Sauna Cleaning Kit gives you everything you need to help keep your SaunaPod clean and fresh. It includes:. The spray is ready to use, while the concentrated refill is designed to be mixed with water in your original 8 oz Sauna Cleanser bottle whe
- [What ingredients are in the Sauna Cleanser?](https://podcompany.gorgias.help/en-US/what-ingredients-are-in-the-sauna-cleanser-8070095.md): Our Sauna Cleanser is made with a simple formula containing:. It’s designed for regular cleaning of your Sauna Pod’s chair, walls, and interior surfaces to help keep everything clean and fresh between sessions. ✨. Simply spray, wipe clean, and allow
- [IcePod & LongPod warranty and return policy](https://podcompany.gorgias.help/en-US/icepod-and-longpod-warranty-and-return-policy-260507.md): Every IcePod and LongPod comes with a fantastic 24-month full manufacturer warranty right out of the box! Want even more coverage? You can easily extend that to 4 years for a small additional fee when you add it to your cart. Previous Warranty Policy
- [Water Chiller Warranty and Trial Period](https://podcompany.gorgias.help/en-US/water-chiller-warranty-and-trial-period-260508.md): Warranty Information:. As of January 15, 2026, the Water Chiller includes a standard 2-year warranty, providing reliable coverage from the start. For additional peace of mind, you have the option to extend your warranty to a total of 4 years for a sm
- [How long I am supposed to wait before taking an ice bath (muscle growth)?](https://podcompany.gorgias.help/en-US/how-long-i-am-supposed-to-wait-before-taking-an-ice-bath-(muscle-growth)-306720.md): The optimal timing for taking an ice bath after training for muscle growth can vary depending on individual preferences and training intensity. While there isn't a universally agreed-upon timeframe, here are some general guidelines to consider:Post-w
- [Do you have an referral program? How do I collect money from it?](https://podcompany.gorgias.help/en-US/do-you-have-an-referral-program-how-do-i-collect-money-from-it-306727.md): Join Our Exciting Referral Program!. We’re happy to offer an easy-to-join referral program exclusively for our customers! After purchasing any product, you can sign up here: https://podcompany.com/pages/referral-program. As an affiliate, you’ll earn
- [Where can I see the status of my order?](https://podcompany.gorgias.help/en-US/where-can-i-see-the-status-of-my-order-450647.md): To see the status of your order simply click on this link: Order status and login!. If you need any further assistance, please don’t hesitate to reach out to our team at hello@podcompany.com. We're here to help!
- [How to get in touch with our Sales Team](https://podcompany.gorgias.help/en-US/how-to-get-in-touch-with-our-sales-team-2504069.md): You can reach us directly at 512-888-9671 during our business hours: Monday to Friday, 8 AM to 5:30 PM Central Time. Prefer to schedule a time that works for you? Book a call here!. If email is easier, send us a message at sales@podcompany.com. Pleas
- [How to get in touch with our Phone Support](https://podcompany.gorgias.help/en-US/how-to-get-in-touch-with-our-phone-support-497689.md): You can reach us directly at 888-693-9031 during our business hours: Monday to Friday, 8 AM to 5:30PM Central Time. If you prefer to communicate via email, please send us a message at hello@podcompany.com. Be sure to include your contact number and t
- [How can I find out when an out-of-stock item will be available again?](https://podcompany.gorgias.help/en-US/how-can-i-find-out-when-an-out-of-stock-item-will-be-available-again-732534.md): If an item is out of stock and you'd like to know when it will be available again, use the "Notify Me When Available" feature on the product page. This way, you'll receive an email notification as soon as the item is back in stock. For specific dates
- [What should I do if I have questions?](https://podcompany.gorgias.help/en-US/what-should-i-do-if-i-have-questions-732511.md): If you have any questions or need assistance, we're here to help!. For quick responses, use our live chat feature on the website, available Monday to Friday, from 8 am to 5:30 pm (CT). You can also email us at hello@podcompany.com, fill out our conta
- [How can I make changes to my order post purchase?](https://podcompany.gorgias.help/en-US/how-can-i-make-changes-to-my-order-post-purchase-734337.md): It is possible to upgrade or make changes after purchase, but it depends on the status of your order. Upgrading Before Shipping:If your order hasn't shipped yet, you can make changes, including upgrading to a bundle or adding items including the chil
- [Why Was My Letter of Medical Necessity Denied?](https://podcompany.gorgias.help/en-US/why-was-my-letter-of-medical-necessity-denied-1070041.md): There are a few common reasons for denial:. Insufficient Supporting Research: The product you requested may not have enough supporting research demonstrating its effectiveness for your specific diagnosis. This is one of the primary reasons for denial
- [My chiller isn't cooling the water](https://podcompany.gorgias.help/en-US/my-chiller-isnt-cooling-the-water-259488.md): Your water is circulating, but chiller is not cooling after setting the temperature on the display
- [Why is my water not circulating/pumping?](https://podcompany.gorgias.help/en-US/why-is-my-water-not-circulatingpumping-259489.md): If you can't get the water circulation or pump to work, here is the solution
- [Why Is my water chiller pump & filter shaking / making a loud noise?](https://podcompany.gorgias.help/en-US/why-is-my-water-chiller-pump-and-filter-shaking--making-a-loud-noise-259490.md): How to fix the water chiller pump pump making a loud noise
- [F1 & F2 settings explained (temperature sensor control)](https://podcompany.gorgias.help/en-US/f1-&-f2-settings-explained-(temperature-sensor-control)-272095.md): If you ever want to adjust how quickly the Chiller turns back on or you’re noticing a larger temperature swing than expected you can check the F1, F2 and F3 settings on the digital controller. If you have the Chiller 2.0, please refer to this article
- [Why is my water circulation slow?](https://podcompany.gorgias.help/en-US/why-is-my-water-circulation-slow-281278.md): Clogged Filter: Over time, dirt and debris can clog the filter, which reduces water flow to the IcePod or stops it completely. Cleaning or replacing the filter should help restore proper circulation. Cleaning Instructions: For step-by-step instructio
- [Why is my chiller leaking?](https://podcompany.gorgias.help/en-US/why-is-my-chiller-leaking-4356513.md): Your chiller is working fine but you have visible leaking.
- [P1 & P3 settings explained (temperature sensor control)](https://podcompany.gorgias.help/en-US/p1-and-p3-settings-explained-(temperature-sensor-control)-4870677.md): If you ever want to adjust how tightly your Water Chiller 2.0 controls temperature, how quickly the compressor turns on or you’re noticing a larger temperature swing than expected, you can check the P1, P2, and P3 settings on the digital controller.
- [All "P" Settings Explained](https://podcompany.gorgias.help/en-US/all-%22p%22-settings-explained-4870761.md): The Water Chiller 2.0 has several configurable “P” settings that allow you to fine-tune its operation. Here’s what each one does:. P1 – Temperature Tolerance Range. Range: 0.1–18.0°F. Default: 3.6°F. Controls how much the water temperature is allowed
- [How to Solve Air in the System/E2 Error](https://podcompany.gorgias.help/en-US/how-to-solve-air-in-the-systeme2-error-4879024.md): If you are experiencing slow or irregular water flow, loud or straining noises, frequent filter cycling, a low water level in the filter housing, or an E2 Error Code on your display, this is typically caused by air entering the system or restricted w
- [Error Codes Explained](https://podcompany.gorgias.help/en-US/error-codes-explained-4879103.md): If your Water Chiller 2.0 display shows an error code, it means the system has detected an issue that needs attention. Below is what each error code means and the recommended next steps. What it means:The system is not receiving a proper reading from
- [Why is my chiller leaking?](https://podcompany.gorgias.help/en-US/why-is-my-chiller-leaking-4879135.md): If your chiller connections are leaking, don’t worry, this is usually a quick and simple fix! The system is designed to be 100% leak-free, so almost every leak we see is related to setup, usually involving missing gaskets or improperly sealed connect
- [Where is my order?](https://podcompany.gorgias.help/en-US/where-is-my-order-259466.md): You can track your order using our Shipment Tracker or by clicking the link provided in your Shipping Confirmation email. Please Note: If your order has not shipped, information will not be available. Tracking information will be updated after it has
- [How long will it take for me to receive my order?](https://podcompany.gorgias.help/en-US/how-long-will-it-take-for-me-to-receive-my-order-259467.md): The shipping timeline estimate begins after your order is fulfilled by our facility. Please allow 1-2 business days for order fulfillment and then the quoted time for shipping and delivery. Some orders may incur longer processing times. If you live i
- [How do I make changes to my shipment?](https://podcompany.gorgias.help/en-US/how-do-i-make-changes-to-my-shipment-259468.md): In limited cases, we are able to make changes to an order prior to being shipped. If your order has not shipped and you need to make a change, please click on this link asap: contact form. Once a package is shipped or in the final stage of fulfillmen
- [Can I ship to multiple addresses in one purchase?](https://podcompany.gorgias.help/en-US/can-i-ship-to-multiple-addresses-in-one-purchase-259469.md): No, at this time we can only ship to one address per order. If you need to ship to multiple locations, please make sure you place a separate order for each shipping address.
- [Do you ship internationally?](https://podcompany.gorgias.help/en-US/do-you-ship-internationally-734343.md): At present, we only ship our products within the UK, EU and the US. However, we’re excited to announce plans to expand our shipping options to Australia and other regions soon!. To stay updated on our international launch and be among the first to kn
- [What should I do if items are missing from my order?](https://podcompany.gorgias.help/en-US/what-should-i-do-if-items-are-missing-from-my-order-732355.md): If items are missing from your order right out of the box, we’re truly sorry for the inconvenience. We understand how important it is to have everything you need right away, and we’re here to help. Please start by carefully checking all the packaging
- [How can I update my shipping address before my order has shipped?](https://podcompany.gorgias.help/en-US/how-can-i-update-my-shipping-address-before-my-order-has-shipped-787782.md): If your order hasn’t shipped yet, updating your shipping address is easy. In the confirmation email you received, you’ll find a link that allows you to update your address directly. You can also use this link to make the change. Once the update is co
- [Do you offer free shipping?](https://podcompany.gorgias.help/en-US/do-you-offer-free-shipping-259470.md): Yes! Free standard shipping is available for orders shipped within the contiguous U.S. (excludes Alaska, Hawaii, and outer lying islands). Simply make a purchase of any item over $200 to qualify for free shipping. For customers from Hawaii, Alaska, o
- [How much does shipping cost?](https://podcompany.gorgias.help/en-US/how-much-does-shipping-cost-259471.md): To check shipping rates and options in your area, head over to the checkout page. From there, you can enter your address to view available shipping rates and options. Free standard shipping is offered for orders over $200 being shipped within the con
- [What payment options are available?](https://podcompany.gorgias.help/en-US/what-payment-options-are-available-259464.md): We are happy to offer several payment options for you to purchase our products!. We accept most major credit cards, ShopPay, Amazon Pay, Google Pay, and Apple Pay. Financing via Shop Pay instalments are also available for orders over $35, so you can
- [I didn't receive an order confirmation email after checking out. What happened?](https://podcompany.gorgias.help/en-US/i-didnt-receive-an-order-confirmation-email-after-checking-out-what-happened-259465.md): If you have not received your order confirmation email, you likely placed your order through one of our express payment methods - ShopPay, Amazon Pay, Google Pay, or Apple Pay. Your order confirmation email is sent to the email associated with your e
- [Is the IcePod, Water Chiller, or SaunaPod qualified for FSA and HSA purchases?](https://podcompany.gorgias.help/en-US/is-the-icepod-water-chiller-or-saunapod-qualified-for-fsa-and-hsa-purchases-388554.md): YES. The IcePod, Water Chiller, and SaunaPod are all eligible for purchase using your HSA or FSA funds. These products qualify as part of a covered category for hydrotherapy and heat therapy, which fall under health and wellness when medically suppor
- [What should I do if I forgot to apply my discount code at checkout?](https://podcompany.gorgias.help/en-US/what-should-i-do-if-i-forgot-to-apply-my-discount-code-at-checkout-787781.md): If you forgot to apply a discount code during checkout, don't worry! Simply contact our customer support team and provide the discount code you intended to use. If it's not immediately clear where the code came from (for example, a promotion or speci
- [Can I pay with two different cards? / Can i split my payment up?](https://podcompany.gorgias.help/en-US/can-i-pay-with-two-different-cards--can-i-split-my-payment-up-436164.md): Unfortunately, our website does not support splitting a purchase across two different payment methods. However, you have a few alternative options:1) Contact our sales teamWe can create a custom invoice that allows you to split your total into multip
- [What happens if there is an error with my payment method or I want to change it after placing an order?](https://podcompany.gorgias.help/en-US/what-happens-if-there-is-an-error-with-my-payment-method-or-i-want-to-change-it-after-placing-an-order-787790.md): If there’s an issue with your payment method or you’d like to change it after placing an order, please email us promptly at hello@podcompany.com. We can issue an invoice for you to complete the payment with the correct method. Once the payment is pro
- [Why am I not seeing the HSA/FSA payment option at checkout?](https://podcompany.gorgias.help/en-US/why-am-i-not-seeing-the-hsafsa-payment-option-at-checkout-1807482.md): If you aren't seeing the option to pay with HSA or FSA funds via TrueMed, it’s likely because your checkout was automatically routed through Shop Pay. Shopify’s Shop Pay system often hides third-party payment methods like TrueMed, which is why the op
- [Can I use multiple discount codes?](https://podcompany.gorgias.help/en-US/can-i-use-multiple-discount-codes-259448.md): No. Only one discount code can be used per order. You can apply a Gift Card and a discount code to the same order, but you cannot use multiple discount codes on one order.
- [Where do I enter my discount code or gift card?](https://podcompany.gorgias.help/en-US/where-do-i-enter-my-discount-code-or-gift-card-259449.md): If you are using a phone or tablet, the discount code field can be found on the first page of the checkout process by clicking the "Show order summary" text. This will show the products in your cart along with the discount code and gift card field. I
- [Do you have any discount codes?](https://podcompany.gorgias.help/en-US/do-you-have-any-discount-codes-259450.md): Certainly! You can unlock additional discounts through various methods:. Email/SMS List: Sign up for our email or SMS list to receive an extra $5 or $10 discount. To do this, click the small round circle at the left bottom corner of the screen and en
- [Discount for Military / First responders](https://podcompany.gorgias.help/en-US/discount-for-military--first-responders-259463.md): We're honored to offer a 10% discount to our military veterans and first responder community, and it's valid across all our products!. To make the process seamless, we've teamed up with GovX. Simply click on this link: Military & First Responders to
- [Do you offer wholesale?](https://podcompany.gorgias.help/en-US/do-you-offer-wholesale-259477.md): Heck yes! We are flattered to hear that you may be interested in becoming a certified IcePod retailer!. Please visit our contact page and select "Wholesale/Retail" as the subject. Leave your inquiry and our head of wholesale & retail relations will b