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The Pod Company

Everything you need to know about your order's shipping process!

Shipping

How much ice do i need to add?

IcePod dimensions & water capacity

What is the recommended ice bath session duration?

How do i drain the IcePod? / Can i connect a garden hose to the IcePod

Does The IcePod come with a cover? / Is a cover included in the purchase?

How do i keep my water clean? / How often should i make a water change & clean the IcePod?

Can The IcePod be set up outside?

How do i assemble The IcePod?

Can i use the water chiller with a regular 1 valve IcePod?

Is the IcePod and Water chiller qualified for FSA and HSA purchases?

Is the IcePod made with BPA and Phthalate free plastics? / Has the IcePod been treated with PFAS?

Can you use the IcePod with hot water?

What is the size of IcePod when folded?

Can i buy the IcePod with 2 valves alone?

What is the difference between the IcePod PRO and IcePod PRO bundle?

What is the weight limit of the IcePod?

How much water is needed to fill the IcePod?

What are your refund policy rules for the IcePod?

What is the difference between the standard and PRO IcePod?

Will the water in the IcePod freeze in winter?

Why is your ice bath better than competitors or other similar ones?

What temperature do you recommend?

Why is my top ring squared and not round? / Why is my top ring deformed?

Why does my IcePod top ring start to lose air immediately after removing the hand pump?

Which IcePod should i get if i live in a desert or hot state (+85F degrees) and i don't have the money for a chiller?

My IcePod is defective, am i covered by warranty?

The Ice Pod FAQs

Is the chiller gonna run up my electricity bill?

Is the chiller compatible with my current Ice Bath?

How is the chiller so affordable compared to competitors?

How cold can it chill my water?

How often should I clean the water filter?

Does the chiller keep the water clean?

What are the chiller specifications?

Pro VS Standard Chiller comparison / Difference between PRO & Standard chiller

Can I keep the water chiller outdoors?

Can I use salt or other chemicals with the water chiller?

Does the IcePod come with 2 valves

Is the Water Chiller Optional? / Do i need the Water Chiller?

Which Water Chiller should i get if i live in the south? / Which chiller should i get if i live if it gets very hot in summer?

Does the water chiller come with a thermostat to choose the temperature?

Can i keep the water for longer periods of time with the water chiller?

How loud is the water chiller / What is the decibel reading of the water chiller?

Is the chiller waterproof / is there a safety switch on the water chiller?

Optimal Water Chiller Storage: Short-term and Extended

What to do with the chiller during winter / when the temperatures are close to freezing?

Chiller Setup video guides / manuals

How long does it take to chill the water with your chiller?

How do i set the temperature on the display?

What voltage does the water chiller use / Which outlet should i use to connect my chiller?

Can i order the water chiller separately?

How do i clean my water filter?

Why is the water level in my filter compartment low?

Can i purchase any filter for the chiller or only yours?

How do i set the chiller up? / Water chiller setup instructions

All Chiller Setup Instruction Videos

The Water Chiller FAQs

Why does my insulated lid not fit? / Is the insulated lid supposed to float on the water?

What is included in the PRO bundle?

How to modify my subscription

Ultra Insulated Cover Set

What are the ingredients of the stabilizer and cleanser?

Are the silicone Ice blocks stackable?

Accessories FAQs

IcePod Warranty Details

Water Chiller Warranty and Trial Period

Warranty FAQs

Do you have an affiliate program?

How long i am supposed to wait before taking an ice bath (muscle growth)?

How do i collect my money from the affiliate program / social snowball?

Where can i see the status of my order?

Need to Talk? How to Reach Us by Phone

General FAQs

Frequently Asked Questions

My chiller isn't cooling the water

Water not circulating / pumping

Pump on water chiller is making a loud noise

F1 & F2 settings explained (temperature sensor control)

Low water flow / slow water circulation

Water isn't reaching the filter

How often should i clean the water filter? / How do i change the filter?

Water Chiller Troubleshooting

Where is my order?

How long will it take for me to receive my order?

How do I make changes to my shipment?

Can I ship to multiple addresses in one purchase?

Do you offer free shipping?

How much does shipping cost?

What payment options are available?

I didn't receive an order confirmation email after checking out. What happened?

Checkout

Can I use multiple discount codes?

Where do I enter my discount code or gift card?

Do you have any discount codes?

Discount for Military / First responders

Discounts & Gift Cards

Payment

Do you offer wholesale?

Wholesale

Can I pay with two different cards? / Can i split my payment up?