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The Pod Company

The Pod Company Help Center

Hey there! 👋

Our team is available Monday through Friday, and we make every effort to respond to all messages within 24 hours.

Just a heads up, in observance of Mounday thursday, Good Friday and Easter Monday, our customer support took a break from the 28th of march to the 2nd of April. So the response time is bit slower, we appreciate your understanding and patience during this time!

We kindly ask that you avoid reaching out through multiple channels or sending follow-up messages, as we respond in chronological order. Each time a new email/message is sent, your inquiry will be placed at the end of the queue.

To find general answers please visit our Help Center, where we have answers to the most frequently asked questions. Here, you can also track and request address/order changes.

Support team response time

Our usual processing time is 1-3 days, during which we handle and get your order ready for shipping.

Once the processing is done, we'll ship your order using the shipping method you chose, which usually takes 1-3 days for transit.

If it's been more than 7 business days since you placed your order, please get in touch with our customer support team, and we'll contact the forwarder for an update.

Unfortunately, it's not possible to pay with two different payment options on our website. However, we have two alternative solutions for you:1) Purchase a gift card by clicking on this link: https://podcompany.com/products/ice-pod-gift-card. By buyi

<div data-block="true" data-editor="8u29b" data-offset-key="6d7lh-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="6d7lh-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="6d7lh-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Unfortunately, it&apos;s not possible to pay with two different payment options on our website. However, we have two alternative solutions for you:</span></span></div></div><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="17f7m-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><br><span data-offset-key="17f7m-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">1) Purchase a gift card by clicking on this link:&#xA0;</span></span><a href="https://podcompany.com/products/ice-pod-gift-card" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important;" target="_blank"><span data-offset-key="17f7m-1-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">https://podcompany.com/products/ice-pod-gift-card</span></span></a><span data-offset-key="17f7m-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">. By buying and using one gift card, you can then pay the remaining amount with your credit card.</span></span></div><div data-offset-key="9d2o1-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><br><span data-offset-key="9d2o1-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">2) Add your products to the cart and proceed to the checkout page. After filling out the shipping information, you&apos;ll find an option named &quot;Shop.&quot; With shop payments, you can&apos;t use two cards, but you have the option to pay over a period of two months. Simply select installments at checkout to split your purchase into four interest-free payments.</span></span></div></div>

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Can I pay with two different cards? / Can i split my payment up?

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