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What payment options are available?

We are happy to offer several payment options for you to purchase our products!. We accept most major credit cards, ShopPay, Amazon Pay, Google Pay, and Apple Pay. Financing via Shop Pay instalments are also available for orders over $35, so you can

I didn't receive an order confirmation email after checking out. What happened?

If you have not received your order confirmation email, you likely placed your order through one of our express payment methods - ShopPay, Amazon Pay, Google Pay, or Apple Pay. Your order confirmation email is sent to the email associated with your e

Is the IcePod and Water chiller qualified for FSA and HSA purchases?

Yes, our IcePod and water chiller are eligible for HSA/FSA purchases, as cold water therapy falls under the category of "Hydrotherapy.". To make the process seamless, we've partnered with TrueMed and here's a simple guide:. If you encounter any issue

What should I do if I forgot to apply my discount code at checkout?

If you forgot to apply a discount code during checkout, don't worry! Simply contact our customer support team and provide the discount code you intended to use. If it's not immediately clear where the code came from (for example, a promotion or speci

Can I pay with two different cards? / Can i split my payment up?

Unfortunately, it's not possible to pay with two different payment options on our website. However, we have two alternative solutions for you:1) Purchase a gift card by clicking on this link: Gift card. By buying and using one gift card, you can then

What happens if there is an error with my payment method or I want to change it after placing an order?

If there’s an issue with your payment method or you’d like to change it after placing an order, please email us promptly at [email protected]. We can issue an invoice for you to complete the payment with the correct method. Once the payment is pro