Frequently asked questions about The Ice Pod

The Ice Pod FAQs

Frequently asked questions about The Water Chiller

The Water Chiller FAQs

Frequently asked questions about The Sauna Pod

The Sauna Pod FAQs

Frequently asked questions about Accessories for our products

Accessories FAQs

Warranty FAQs

General FAQs

Send an email to our customer experience team. The IceGurus are happy to help!

Questions before purchasing? Give us a call! (7am-4pm CT Mon-Fri)

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Answers to your FAQs including product, warranty claims, and more.

Frequently Asked Questions

How much ice do I need to add?

How much water is needed to fill the IcePod? What are the dimensions?

What is the recommended ice bath session duration and temperature?

How do I drain the IcePod?

Is a cover included with the IcePod purchase?

How do I keep my IcePod water clean?

Can the IcePod be set up outside?

How do I assemble the IcePod or LongPod?

Can you connect a water chiller to a 1-valve IcePod?

Is the IcePod made with BPA-free plastics or treated with PFAS?

Can the IcePod be used with hot water?

What is the size of IcePod when folded?

Does the IcePod come with 2 valves?

What is the difference between the IcePod PRO and IcePod PRO bundle?

What is the weight limit of the IcePod?

What are your return and refund policy rules for the IcePod?

What are the differences between the IcePod models?

Will the water in the IcePod freeze in winter?

Why is your ice bath better than competitors or other similar ones?

Why is my IcePod's top ring deformed or squared instead of round?

Why is my IcePod top ring losing air after inflating?

Which IcePod is best for hot climates (+85°F)?

My IcePod is defective, am I covered by warranty?

How much does IcePod weight? Can I place my IcePod on a balcony?

Is the chiller gonna run up my electricity bill?

Is the chiller compatible with my current Ice Bath?

How is the chiller so affordable compared to competitors?

How cold can it chill my water? What temperature do you recommend?

Does the chiller keep the water clean for longer?

What are the chiller specifications?

Pro Chiller VS Standard chiller

Can I keep the water chiller outdoors?

Can I use salt or other chemicals with the water chiller?

Is the Water Chiller optional and can it be purchased separately?

Which water chiller is best for hot climates (+85F)?

Does the water chiller come with a thermostat to choose the temperature?

How loud are the water chillers?

Is the Water Chiller waterproof and safe to use?

How to store my Water Chiller: Short-Term and Long-Term

What to do with the chiller during winter?

How long does it take to chill the water with your chiller?

How do I set the temperature on the display?

What voltage does the water chiller use?

How do I clean my water filter and how often?

Why is the water level in my filter compartment low?

Can i purchase any filter for the chiller or only yours?

Water chiller setup instructions

All Chiller Setup Instruction Videos

Can the chiller heat the water as well?

What are the sizes of pipes, valves, and fittings?

Can I control the chiller with an app or wi-fi?

How is the Sauna Pod different to other portable saunas on the market?

How does the Sauna get hot?

Can it be used both Indoor & Outdoor?

How long does the Sauna Pod take to setup?

Who cannot use the Sauna Pod?

What EMF does the Sauna Pod generate?

Does the red light in the Sauna Pod have any functional benefit?

How do you recommend cleaning the Sauna Pod?

What are the health benefits of saunas?

How much time should I spend in the sauna?

What materials are used for the Sauna Pod window?

What materials is the Sauna Pod heater made of?

Sauna Pod - Noise Level

Why does my insulated lid not fit?

How to modify/cancel my subscription?

What are the ingredients of the stabilizer and cleanser?

What does circulation jet do?

Are the cleaning pads reusable?

IcePod & LongPod warranty and return policy

Water Chiller Warranty and Trial Period

How long I am supposed to wait before taking an ice bath (muscle growth)?

Do you have an affiliate program? How do I collect money from it?

Where can I see the status of my order?

How to get in touch with our Phone Support

How can I find out when an out-of-stock item will be available again?

What should I do if I have questions?

How can I make changes to my order post purchase?

Why Was My Letter of Medical Necessity Denied?

My chiller isn't cooling the water

Why is my water not circulating/pumping?

Why Is my water chiller pump & filter shaking / making a loud noise?

F1 & F2 settings explained (temperature sensor control)

Why is my water circulation slow?

Water Chiller Troubleshooting

Where is my order?

How long will it take for me to receive my order?

How do I make changes to my shipment?

Can I ship to multiple addresses in one purchase?

Do you ship internationally?

What should I do if items are missing from my order?

How can I update my shipping address before my order has shipped?

Shipping Status & FAQ

Do you offer free shipping?

How much does shipping cost?

Cost Of Shipping

Shipping

What payment options are available?

I didn't receive an order confirmation email after checking out. What happened?

Is the IcePod and Water chiller qualified for FSA and HSA purchases?

What should I do if I forgot to apply my discount code at checkout?

Can I pay with two different cards? / Can i split my payment up?

What happens if there is an error with my payment method or I want to change it after placing an order?